TRICARE, Medicare Part A & B, and EPIC Users
Select a logo below to go to the respective website:
Contacts
Please refer to the appropriate tab below to find contact information to meet your needs.
General WPS Contact Information
WPS website Questions
I need help using the WPS website.
Email: member@wpsic.com
Phone: 888-915-5477
7:00am - 4:30pm (CST) (M-F)
When you call, please be at your computer with the WPS site on screen.
I would like to report a problem with the WPS website.
Phone 888-915-5477
If you are calling after normal business hours and get a voicemail, please leave a message so the person on call can respond to your issue.
I have a general comment or feedback about the WPS website.
Please use this form to let us know how we can make your WPS Web
site experience as useful and enjoyable as possible.
Please click on a tab above to find contact information on a related topic.
WPS Mailing Address
1717 W. Broadway
P.O. Box 8190
Madison, WI 53708-8190
WPS Corporate Phone Number:
608-221-4711
Monday - Friday: 7:30am - 4:30pm (CST)
Contact Sales
Individual and Group Sales
Member Contacts
Questions about using the website or how to obtain a claim pass code:
Phone: 888-915-5477. When you call, please be at your computer with the
WPS site on screen.
Hours: Monday - Friday, 7:00am - 4:30pm (CST)
For help with benefits, claims, or finding a doctor:
Phone: 888-915-4001*
Mon-Thurs: 7 am - 7 pm
Fri: 7 am - 4:30 pm (CST)
* If you are a member with the Patient Choice network, please call: 888-915-4160
Send a Privacy-Protected Message
WPS offers a secure way for you to post personal questions (including health-related questions) via
the website. You will receive our response to your questions in one day. To access Secure Messaging, log
in to the WPS Member area, or register
now if you do not already have an account.
Information about Submitting a Claim
Most health care providers will file claims for you. However, if you need to submit a claim, please write your WPS Member Number (as found on your ID card) on each page of the claim and mail it to "WPS Claims" at our address.
Mail your questions to:
WPS Member Services Administrative Operations
1717 W. Broadway
P.O. Box 8190
Madison, WI 53708-8190
Note: do not send any confidential information to the below e-mail or fax addresses. If you have a question regarding your private health information, please use the "Send a Privacy-Protected Message" method instead (see above).
Fax Number: 608-223-3626
Email your questions to: member@wpsic.com
Group Leaders & Businesses
Questions about Eligibility & Billing
- Phone: 888-915-5618
- E-mail: member@wpsic.com
- Send a Privacy-Protected Message
WPS offers a secure way for you to post personal questions (including health-related questions) via the website. You will receive our response to your questions in one day. To access Secure Messaging, log in to your Employer area, or register now if you don't have an account.
Questions About Using the website or Data Dashboard
Call 888-915-5477. When you call, please be at your computer with the
WPS site on-screen.
Monday - Friday, 7:00am - 4:30pm (CST)
WPS Sales
WPS Individual Sales
208 E. Olin Avenue
P.O. Box 8190
Madison, WI 53713
Phone:800-811-1670
Fax: 608-226-4740
Email: WPSIndividualSales@wpsic.com
WPS Individual Sales
If you’re looking for information about individual, family, or Medicare supplement coverage, please contact your local WPS agent. Or, get in touch with WPS Individual Sales using the information list at right.
WPS Group Sales
Looking for group health, life, short-term or long-term disability, or dental insurance?
Please contact
a WPS Regional Sales Office in your area.
- Green Bay, WI
WPS Sales
1088 Springhurst Dr.
Suite B
Green Bay, WI 54304
Phone: 920-617-6370
Toll-Free: 800-950-0117
Fax: 920-617-6389
E-mail:
WPSGreenBaySales@wpsic.com
Map (Google)
Eau Claire, WI
WPS Sales
2519 N. Hillcrest Parkway
Suite 200
P.O. Box 1940
Eau Claire, WI 54702
Phone: 715-835-6167
Phone: 800-950-0118
Fax: 715-835-1013
E-mail: WPSEauClaireSales@wpsic.com
Map (MapQuest)
- Madison, WI
WPS Sales
208 E. Olin Avenue
P.O. Box 8190
Madison, WI 53713
Phone: 608-223-2960
Phone: 800-268-0048
Fax: 608-223-2979
E-mail: WPSMadisonSales@wpsic.com
Map (MapQuest)
Milwaukee, WI
WPS Sales
111 W. Pleasant Street
Suite 110
Milwaukee, WI 53212
Phone: 414-224-3900
Phone: 800-861-5442
Fax: 414-224-3901
E-mail: WPSMilwaukeeSales@wpsic.com
Map (MapQuest)
- Wausau, WI
WPS Sales
1800 Westwood Center Blvd.
Suite 200
Wausau WI, 54401
Phone: 866-357-3011
Fax: 715-843-1964
E-mail: WPSWausauSales@wpsic.com
Corporate
WPS Corporate Sales
1717 W. Broadway
P.O. Box 8190
Madison, WI 53713 -
Are you an Agent?
Call 1-888-915-5061 whenever you have questions or concerns about your group or individual clients’ WPS, EPIC Life Insurance, or Delta Dental plans.
Health Care Providers
Claim Status and Eligibility Options
- Log
in to your provider area to use your
Claim Look Up System. - Or contact us at 800-765-4977.
Questions on iExchange
Contact WPS at 800-333-5003 and ask to speak to an iExchange Representative.
Medicare Part A & B Providers
Please refer to the WPS Medicare Part A & B website.
Provider Service Hours of Operation
Monday - Thursday, 7:00am - 10:00pm (CST)
Friday, 7:00am - 4:30pm (CST)
Saturday, 8:00am - 12:00pm (CST)
Problems Using the website
Contact the EDI Help Desk
800-782-2680 (press #2)
Monday - Friday, 8:00am - 4:30pm (CST)
Electronic Data Interchange (EDI) - Find important information about submitting claims electronically.
Careers Contact Information
Positions in Bloomington, MN
Employee Relations Recruiting
8120 Penn Avenue South
Bloomington, MN 55431
Fax: 952-885-2895
E-mail: nola.froehle@wpsic.com
Positions in Chicago & Marion, IL
Employee Relations Recruiting
912 N. Pentecost Drive
Marion, IL 62952
Fax: 618-998-5195
E-mail: daina.thome@wpsic.com
Positions in Omaha, NE
Employee Relations Recruiting
3333 Farnam Street
Omaha, NE 68131
Fax: 402-351-1312
E-mail: richard.duncan@wpsic.com
Professional Positions
Professional Recruiting
1751 W. Broadway
Madison, WI 53713
Fax: 608-223-5838
E-mail: jobinfo@wpsic.com
Map of WPS Madison Campus
Hourly Positions at
Madison Corp Plaza Location
Employee Relations Recruiting
313 Blettner Blvd
Madison, WI 53714
Fax: 608-301-2200
E-mail: kris.kuyper@wpsic.com
Map of WPS Madison Campus
Hourly Positions in Madison
Employee Relations Recruiting
1707 W. Broadway
Madison, WI 53713
Fax: 608-221-6889
E-mail: april.wikel@wpsic.com
Map of WPS Madison Campus
Hourly Positions in Wausau
Employee Relations Recruiting
Westwood Conference Center
Suite 200
1800 Westwood Center Blvd.
Wausau, WI 54401
Fax: 715-843-8559
E-mail: robbyn.merriam@wpsic.com
